If a Smart Card has been already issued, it must be connected to an account (for cards issued less than 5 years ago) or to a renewal application. This avoids having multiple cards issued to the same person, which leads to confusion when attempting to register for, or gain access to, an event.

Here is how this works:

• You are asked if a Smart Card has already been issued. If it is from India, Nepal or Sri Lanka, answer No.
• If you answer No, you will go to the new application form.
• If you answer Yes, you will be guided through a process to locate the existing Smart Card. Please read the instructions and follow them exactly.
• If the last application is less than five years old, the virtual Smart Card will be connected to the account.
• If the last application is more than five years old, the renewal application form will appear. The site will populate the form with information from the previous application.
• If the site is unable to connect to the existing Smart Card, please use the Contact Us page to request assistance from the Smart Card Help Desk. IMPORTANT - DO NOT GO BACK AND CHANGE YOUR ANSWER TO NO.